Booking, payment, cancellation and privacy
The terms below apply to every trip we plan. Where a specific hotel, ferry operator or dive centre imposes stricter terms, those are stated on your quotation and take precedence for that component.
How a booking is confirmed
An enquiry is not a booking. We send a written quotation that lists every hotel, ferry sector, transfer and activity with its own price, along with the cancellation terms that apply to that specific booking.
A booking becomes confirmed only after the first payment stage clears and we send you the supplier confirmations — hotel vouchers, ferry tickets in your names, and activity slots where they are pre-booked.
Payments
Payments are staged against confirmations rather than collected in full at enquiry. Each stage is collected through a secure payment link and receipted with a GST invoice.
Prices quoted are held for the validity period stated on the quotation. Ferry, hotel and activity rates on the islands move with season and availability; once a stage is paid, the confirmed components are locked at the quoted price.
Cancellation by you
Cancellation charges are not set by us alone — they are the sum of what each supplier on your booking charges. Hotels, private ferry operators and dive centres each have their own windows, and they are stated in writing on your quotation before you pay anything.
When you cancel, we recover whatever the suppliers release and pass it back to you in full. Our own service fee for work already done is stated separately on the quotation so you can see it.
Weather cancellations and ferry disruption
Sea conditions can suspend ferries and water sports at short notice, most often between June and September. This is an operator and administration decision, not ours.
If a sailing or activity is cancelled, our island team re-sequences the itinerary the same day and rebooks what can be rebooked. Anything cancelled and refunded to us by the operator is refunded to you. Costs already consumed — a hotel night you slept in, a transfer already run — cannot be recovered.
Refunds
Approved refunds are returned to the original payment method. Card and UPI refunds typically settle within 5–7 working days of us initiating them, subject to your bank.
Every refund is accompanied by a statement showing what was recovered from each supplier and what was retained, so there is no unexplained deduction.
Safety, age limits and your responsibilities
Scuba, sea walking, snorkelling and other water activities carry operator-set age, health and swimming requirements. We pass these on before you book; participation is at the operator's discretion on the day.
You are responsible for carrying valid photo ID for every traveller, including children, for ferry boarding and hotel check-in, and for arriving at jetties at the reporting time we give you.
Privacy and your data
We collect only what is needed to plan and run your trip: name, contact details, traveller counts, travel dates and preferences, and the page you enquired from. We do not sell or rent personal data.
Contact details are shared with the specific hotels, ferry operators and activity providers on your booking, because bookings are made in your name. Payments are processed by our payment gateway; we do not store card details.
WhatsApp messages are sent only where you have ticked the consent box, and the timestamp of that consent is stored with your enquiry. Reply STOP on WhatsApp at any time and we will stop messaging you there.
To access, correct or delete your data, email hello@andamangenieholidays.in from the address you enquired with.